This Guide will familiarize you with the Instorescreen Service Portal. On the Instorescreen Service Portal, you can browse articles about our products, find product specifications, manuals, and download links, read through frequently asked questions, and submit tickets for product questions, concerns, and warranty support.
You can start navigating through the Instorescreen website at www.instorescreen.com, but for direct access to the Service Portal simply go to https://service.instorescreen.com/support/home.
Submitting A Ticket To Open An RMA Request
Once you have arrived at the Service Portal, to submit a ticket you will click the “Submit A Ticket” link.
Then you will be prompted to choose the nature of your Service inquiry. Make your selection for the drop down:
If you are submitting an RMA request then you will select “Report An Issue” and be prompted to answer the following questions to make the Instorescreen support team aware of you and your Instorescreen product:
The Instorescreen Service Team will acknowledge your ticket and quickly work with you to resolve your issue. Often times a solution can be found by the technician that does not require repairing your display, but in the event that there is a manufacturing defect then the technician will send a pre paid shipping label. It is best to use the displays original shipping container, but in the event that the original packaging is not available it is incumbent on you to ship the RMA carefully packaged to ensure that the display will arrive back to Instorescreen in the condition you shipped it.
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