GLOBAL WARRANTY

Modified on Fri, 7 Feb at 12:06 PM

Instorescreen displays feature a standard limited Return To Depot hardware warranty as set forth below. This warranty period begins on the date of InstoreScreen's initial shipment of the Product from the factory as noted on the label.  See Warranty Eligibility below to find warranty coverage by product type.

Eligibility

InstoreScreen’s 3-Year Warranty covers displays purchased from Lenovo globally in activated regions. See *1

Limited Hardware Warranty

Instorescreen warrants our displays to be free from defects in material and workmanship during the warranty period noted above. Customer shall notify Instorescreen within 30 days after the discovery of a failure of the product.  If, in InstoreScreen's determination, a display proves to be defective in material or workmanship during the warranty period, Instorescreen will either repair the display or replace it with a similar new or refurbished display per one of the options below.   Any services or repairs performed outside the scope of this limited warranty shall be subject to Instorescreen’s standard service rates, currently in effect. Instorescreen may charge a diagnostic fee and request payment for reimbursement of costs and expenses incurred by Instorescreen for Products found to be “not defective” or performing at the levels specified in Instorescreen’s technical specifications.

Global Replacement Guidelines

Upon discovering a problem with the display, contact Instorescreen at www.instorescreen.com/service.  You must have the model number, and serial number available. Instorescreen will attempt to correct any minor issues that might be causing the problem via a phone call or email. If this fails to resolve the problem, a return service number and shipping label will be issued.

Instorescreen must receive the returned display in otherwise good condition.

Return the subject display in a box with adequate packing material to protect the display from damage in shipping.

  1. Return only the defective Product. Instorescreen will not be responsible for returning or replacing any accessories or peripherals that are returned with the defective Display. You will call the shipping pick-up number provided with the Provided Service Number for package pick-up, or take it to your local shipping center location. You are responsible for any shipping costs incurred when returning the defective Display by any method other than standard ground shipping. Verify that the serial number on the Service Number return label matches the serial number of the suspect Display being returned.   If the defective Product is not returned to Instorescreen within fifteen (15) business days, Customer will be charged for the cost of the replacement unit and the associated account will be restricted from requesting any further RMAs until Instorescreen receives the defective Product or payment for the replacement.  Instorescreen may charge a diagnostic fee and request payment for reimbursement of costs and expenses incurred by Instorescreen for Products found to be “not defective” or performing at the levels specified in Instorescreen’s technical specifications.
  2. Service return ship to address:

The return shipping address depends on your territory and will be provided by your service technician.   Normally a pre-paid shipping label with the address will be provided to you by your service technician.

Warranty Exclusions

The following conditions or circumstances are not covered under the terms of this limited hardware warranty for the Products listed above:

  1. Delivery to P.O. Box, APO Box and FPO Box addresses.
  2. Any Product on which the serial number has been defaced, modified or removed.
  3. Replacement rental costs incurred by you in the event of display failure.
  4. Damage, deterioration or malfunction resulting from:
    1. Accident, abuse, misuse, neglect, improper ventilation, fire, explosion, water, lightning or other acts of nature, smoke exposure (cigarette or otherwise), unauthorized product modification (including use of an unauthorized mount), or failure to follow instructions supplied with the display.
    2. Repair or attempted repair by anyone not authorized by Instorescreen.
    3. Causes external to the display, such as electric power fluctuations or failure.
    4. Normal wear and tear.
    5. Any damage or dissatisfaction associated with latent images, "burn-in" or any other damage determined by Instorescreen to be the result of customer-use patterns.
    6. Normal dimming of the back light over time

  

Instorescreen LLC

2338 Immokalee Rd, Suite 220

Naples, Florida 34110


www.instorescreen.com

 

 

*1) Standard 3 Year Return To Depot Warranty Coverage Country List

Argentina

Netherlands

Australia

New Zealand

Austria

Norway

Azerbaijan

Oman

Bahrain

Pakistan

Belarus

Panama

Belgium

Philippines

Bosnia-Herz.

Poland

Brazil

Portugal

Brunei

Puerto Rico

Bulgaria

Qatar

Canada

Romania

Chile

Russian Fed.

China

Saudi Arabia

Columbia

Serbia

Costa Rica

Singapore

Croatia

Slovakia

Cyprus

Slovenia

Czech Republic

South Africa

Denmark

South Korea

Ecuador

Spain

Egypt

Sri Lanka

Estonia

Sweden

Fiji

Switzerland

Finland

Taiwan

France

Thailand

Georgia

Turkey

Germany

Ukraine

Greece

United Kingdom

Hong Kong

USA

India

Utd.Arab.Emir.

Indonesia

Vietnam

Ireland

 

Israel

 

Italy

 

Japan

 

Jordan

 

Kazakhstan

 

Kuwait

 

Latvia

 

Lebanon

 

Lithuania

 

Macau

 

Malaysia

 

Mexico

 

Moldova

 

 

Warranty Coverage

 

Instorescreen provides the following Product Warranty unless otherwise provided by the purchase of an offered extended warranty, or otherwise provided by Instorescreen via a signed contract. Instorescreen warrants to Customer that its Products shall be free from defects in material and workmanship for the period of time identified below.

 

Touch Screen Displays                                    3 Years

 

LCD Monitors                                                  3 Years

 

Power Supplies and Powered HUBs               1 Year

 

UNITY Modules                                               1 Year

 

Accessories                                                     1 Year

 

 

3 Year Advanced Replacement – Ordering SKU 5MS1R88913, 5MS1R88909, 5MS1R88911

 

A service sku for Advanced Replacement can be purchased on inTOUCH and inFLEX touch screens.  With Advanced Replacement, Instorescreen will ship Customer a replacement device for a defective unit under Warranty prior to receipt of the suspect unit. Only qualifying Products purchased with Instorescreen’s Advanced Replacement Program are eligible for advance replacement. Except as set forth herein, Instorescreen’s standard Warranty terms, or if purchased together with Advanced Replacement, apply. Instorescreen may charge a diagnostic fee and request payment for reimbursement of costs and expenses incurred by Instorescreen for Products found to be “not defective” or performing at the levels specified in Instorescreen’s technical specifications. Advanced Replacement is only available for addresses in the continental United States, Canada, and qualifying European countries. Advanced Replacement does not cover physical or cosmetic damage. Any Product returned to Elo with physical or cosmetic damage is subject to an out of warranty fee. Customer must submit a Return Material Authorization (RMA) request through Instorescreen’s online portal. Customers will be contacted by Instorescreen before Advanced Replacement is approved. Replacements are shipped with standard delivery, next business day, except for Large Format. Large Format, and Canadian replacement Products, are shipped within 48 hours of RMA approval.

Instorescreen will provide a pre-paid label with the replacement item to return the defective Product. If the defective Product is not returned to Instorescreen within fifteen (15) business days, Customer will be charged for the cost of the replacement unit and the associated account will be restricted from requesting any further RMAs until Instorescreen receives the defective Product or payment for the replacement.

 

3 Year Advanced Replacement Onsite Exchange – Ordering SKU 5MS1R88914, 5MS1R88910, 5MS1R88912

 

A service sku for Onsite Exchange can be purchased on inTOUCH and inFLEX touch screens.  With Onsite Exchange, if a qualifying Product proves defective within the Warranty Period, Instorescreen will dispatch a service technician or designated courier to Customer’s location, repair or replace the defective Product with a substantially similar Product and pick up the defective Product (or schedule its pick-up and removal). Only qualifying Products purchased under Instorescreen’s Onsite Exchange are eligible for on-site exchange. Onsite Exchange is only available for addresses in the continental United States, Canada, and qualifying European countries. Except as set forth herein, Instorescreen’s standard Warranty terms apply. Instorescreen may charge a diagnostic fee and request payment for reimbursement of costs and expenses incurred by Instorescreen for Products found to be “not defective” or performing at the levels specified in Instorescreen’s technical specifications. Onsite Exchange does not cover damage to or loss of any software or data residing or recorded on a defective Product, nor does it cover recovery and reinstallation of software programs or Customer data on a replacement Product. Onsite Exchange does not cover physical or cosmetic damage.

Customer must submit a Return Material Authorization (RMA) request through Instorescreen’s online portal. If phone support doesn’t resolve the issue, Instorescreen will contact Customer to arrange for Onsite Exchange service. Customer must provide reasonable access to its facility and its personnel during normal working hours for Instorescreen to provide Onsite Exchange service. Replacement Products will be shipped with standard delivery.

If a technician is requested for installation, Instorescreen will work with Customer to schedule this service as well as the collection of defective Product.

If no technician is requested, Instorescreen will provide Customer with a pre-paid label to return the defective Product. If defective Product is not returned within fifteen (15) business days, Customer will be charged for the cost of the replacement Product and the associated account will be restricted from requesting any further RMAs until Instorescreen receives the defective Product or payment.


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