InstoreScreen displays feature a standard 3-year limited hardware warranty as set forth below. This warranty period begins six months after the date of InstoreScreen's initial shipment of the Product from the factory as noted on the label.

Eligibility

InstoreScreen’s 3-Year Warranty covers displays purchased from Lenovo globally in activated regions. See *1

Limited Hardware Warranty

InstoreScreen warrants our displays to be free from defects in material and workmanship during the warranty period noted above. If, in InstoreScreen's determination, a display proves to be defective in material or workmanship during the warranty period, InstoreScreen will either repair the display or replace it with a similar new or refurbished display per one of the options below.

Global Replacement Guidelines

Upon discovering a problem with the display, contact Instorescreen at www.instorescreen.com/service.  You must have the model number, and serial number available. InstoreScreen will attempt to correct any minor issues that might be causing the problem via a phone call or email. If this fails to resolve the problem, a return service number and shipping label will be issued.

InstoreScreen must receive the returned display in otherwise good condition. 

Return the subject display in a box with adequate packing material to protect the display from damage in shipping.

1. Return only the defective Product. InstoreScreen will not be responsible for returning or replacing any accessories or peripherals that are returned with the defective Display. You will call the shipping pick-up number provided with the Provided Service Number for package pick-up or take it to your local shipping center location. You are responsible for any shipping costs incurred when returning the defective Display by any method other than standard ground shipping. Verify that the serial number on the Service Number return label matches the serial number of the suspect Display being returned.
2. Service return ship to address:

Instorescreen

7955 Airport Pulling Rd, Suite 206
Naples, FL 34109

After receipt of the product, Instorescreen will repair or replace it and ship the replacement unit within 1 to 2 weeks.

Warranty Exclusions

The following conditions or circumstances are not covered under the terms of this limited hardware warranty for the Products listed above:

1. Delivery to P.O. Box, APO Box and FPO Box addresses.
2. Any Product on which the serial number has been defaced, modified or removed.
3. Replacement rental costs incurred by you in the event of display failure.
4. Damage, deterioration or malfunction resulting from:
   1. Accident, abuse, misuse, neglect, improper ventilation, fire, explosion, water, lightning or other acts of nature, smoke exposure (cigarette or otherwise), unauthorized product modification (including use of an unauthorized mount), or failure to follow instructions supplied with the display.
   2. Repair or attempted repair by anyone not authorized by InstoreScreen.
   3. Causes external to the display, such as electric power fluctuations or failure.
   4. Normal wear and tear.
   5. Any damage or dissatisfaction associated with latent images, "burn-in" or any other damage determined by InstoreScreen to be the result of customer-use patterns.

InstoreScreen LLC

2338 Immokalee Rd, Suite 220

Naples, Florida 34110

www.instorescreen.com

*1 Warranty Coverage Country List